Last modified by Denisa Wernerová on 10.09.2024 14:03

From version 2.1
edited by Denisa Wernerová
on 29.08.2017 12:40
Change comment: Copied from xwiki:faq.vpn
To version 4.1
edited by Martin Výlet
on 03.08.2023 13:57
Change comment: Imported from XAR

Summary

Details

Page properties
Title
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1 - Problems connecting via VPN
1 +Problems connecting via VPN
Author
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1 -XWiki.wer022
1 +XWiki.vyl0022
Content
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1 1  If VPN concentrator after connection does not require login and password, please check your connection to VPN concentrator by using command:
2 2  
3 3  * From internet: **ping vpn.vsb.cz**
4 +\\(Enter ping command similary like [[here>>doc:tuonet.sit-nastaveni.ping.WebHome]].)
5 +If server do not respond there is very likely problem with your network connection. (% style="color:#cc0000" %)Ask your provider for help(%%).
4 4  
5 -(Enter ping command similary like [[here>>doc:tuonet.ping]].)
6 -If server do not respond there is very likely problem with your network connection. (% style="color: rgb(204, 0, 0);" %)Ask your provider for help(%%).
7 -
8 8  
9 9  VPN concentrators have no capacity limits.
10 10  
11 11  
12 -If login and password is requied again and again, you are probably entering bad login or password. You may check if your password is not blocked [[here>>url:http://innet.vsb.cz/cs/osobni-agenda/pomoc/problemy-s-prihlasenim/]].
11 +If login and password is requied again and again, you are probably entering bad login or password. You may check if your password is not blocked [[here>>url:https://innet.vsb.cz/cs/uzivatelsky-ucet/potrebuji-poradit/problemy-s-prihlasenim/]].
13 13  
14 14  
15 15  Also check if your access was not blocked due sharing (check your academic email).
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18 18  Often there are problems with firewall settings or antivirus malfunction. Try deactivate them temporarily and connect again.
19 19  
20 20  
21 -If you are connected to internet via SOHO router, problem might be there. Try to update firmware to the lastest version. We also register this problem at some TP-Link routers.
20 +If you are connected to internet via SOHO router, problem might be there. Try to update firmware to the lastest version. We also register this problem at some TP-Link routers.
22 22  
23 23  
24 24  If you have a problem connecting through the AnyConnect client, make sure that you do not have activated a proxy server (Various anonymization services, etc.).
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27 27  When you are installing the AnyConnect client and you will get the error message "**Web-based installation was unsuccessful**", perform the installation manually by clicking "**Install using the link below**".
28 28  
29 29  
30 -When installing the AnyConnect client, an error occurs "** The VPN client agent was unable to create the interprocess communication depot **", it is necessary to disable the service in the Windows Internet Connection Sharing / Internet Connection Sharing (for example [[http:~~/~~/durga-mcse.blogspot.cz/2013/04/solution-vpn-client-agent-was-unable-to.html>>url:http://durga-mcse.blogspot.cz/2013/04/solution-vpn-client-agent-was-unable-to.html]])
31 -
29 +When installing the AnyConnect client, an error occurs "** The VPN client agent was unable to create the interprocess communication depot **", it is necessary to disable the service in the Windows Internet Connection Sharing / Internet Connection Sharing (for example [[https:~~/~~/its.uiowa.edu/support/article/3723>>url:https://its.uiowa.edu/support/article/3723]])
32 32  
33 -If you use Chrome / Chromium may appear instead of the page content vpn.vsb.cz following error: ** Error 324 (net :: ERR_EMPTY_RESPONSE): Unknown error **. The solution is to run the program with the following argument: ** - -disable-ssl-false-start **. Argument can add the shortcut properties (icon Chrome / Chromium) in the Target box: .. ** chrome.exe-- --disable-ssl-false-start **. More technical information can be found, for example,
31 +If you use Chrome / Chromium may appear instead of the page content vpn.vsb.cz following error: ** Error 324 (net :: ERR_EMPTY_RESPONSE): Unknown error **. The solution is to run the program with the following argument: ** - -disable-ssl-false-start **. Argument can add the shortcut properties (icon Chrome / Chromium) in the Target box: .. ** chrome.exe-- --disable-ssl-false-start **. More technical information can be found, for example,
34 34  [[here>>url:https://tools.ietf.org/html/draft-bmoeller-tls-falsestart-00#page-3]].
35 35  
36 36  
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42 42  if your Internet service provider uses address translation, you must have setup a VPN client checked item ** ** Enable Transparent Tunneling. Check this tab ** ** Transport. You can use IPSec over UDP (preferred) and IPSec over TCP.
43 43  
44 44  
45 -When using the Cisco VPN client is needed to the Windows (% style="color: rgb (204, 0, 0);" %) was not (%%) installed ** Transport Protocol compatible with NWLink IPX / SPX **. Uninstall it in the Control Panel ** ** Network Connections.\\
43 +When using the Cisco VPN client is needed to the Windows (% style="color:rgb (204, 0, 0)" %) was not (%%) installed ** Transport Protocol compatible with NWLink IPX / SPX **. Uninstall it in the Control Panel ** ** Network Connections.
46 46  
47 47  Occurs when you install the client on Windows Vista or Windows 7 ** error Internal Error 2738 or 1720 **, follow these steps. Use this procedure even in the case when installed on Windows 7 64 bit error occurs ** Installation ended prematurely Because of an error **.
48 48  __Only for Windows 7: __
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63 63  1. You'll see a message that says "DllRegisterServer in C: \ Windows \ System32 \ vbscript.dll succeeded." Then click OK.
64 64  1. Close the Command Prompt and restart the computer.
65 65  1. By now, the installation was done correctly.
64 +