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Last modified by Denisa Wernerová on 10.09.2024 14:03
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1 If VPN concentrator after connection does not require login and password, please check your connection to VPN concentrator by using command:
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3 * From internet: **ping vpn.vsb.cz**
4 \\(Enter ping command similary like [[here>>doc:tuonet.sit-nastaveni.ping.WebHome]].)
5 If server do not respond there is very likely problem with your network connection. (% style="color:#cc0000" %)Ask your provider for help(%%).
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7 VPN concentrators have no capacity limits.
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9 If login and password is requied again and again, you are probably entering bad login or password. You may check if your password is not blocked [[here>>url:https://innet.vsb.cz/cs/uzivatelsky-ucet/potrebuji-poradit/problemy-s-prihlasenim/]].
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11 Also check if your access was not blocked due sharing (check your academic email).
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13 Often there are problems with firewall settings or antivirus malfunction. Try deactivate them temporarily and connect again.
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15 If you are connected to internet via SOHO router, problem might be there. Try to update firmware to the lastest version. We also register this problem at some TP-Link routers.
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17 If you have a problem connecting through the Cisco Secure Client, make sure that you do not have activated a proxy server (Various anonymization services, etc.).
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19 When you are installing the Cisco Secure Client and you will get the error message "**Web-based installation was unsuccessful**", perform the installation manually by clicking "**Install using the link below**".
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21 When installing the Cisco Secure Client, an error occurs "** The VPN client agent was unable to create the interprocess communication depot **", it is necessary to disable the service in the Windows Internet Connection Sharing / Internet Connection Sharing.
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23 If you use Chrome / Chromium may appear instead of the page content vpn.vsb.cz following error: ** Error 324 (net :: ERR_EMPTY_RESPONSE): Unknown error **. The solution is to run the program with the following argument: ** - -disable-ssl-false-start **. Argument can add the shortcut properties (icon Chrome / Chromium) in the Target box: .. ** chrome.exe-- --disable-ssl-false-start **.