How to solve problems with connecting your computer to the network at VŠB-TU Ostrava dormitory

Last modified by Denisa Wernerová on 22.03.2017 08:50
  1. You registered your computer using the electronic form at  https://netis.vsb.cz/ - Registration of the dormitory computers.

     This type of report will come at your university email:

    Your requisition about connection devices to the network TUONET has been forwarded
    for processing. About execution you will be informed via e-mail.

    Requisition detail #4228
    --------------------
    MAC address: 00:05:1c:1f:b7:a4
    Socket: Poruba dormitory -> A -> 10 -> KA1001 -> 3F10

    This e-mail is automatically generated by NetIS system, do not respond on it.

  2. Registration was approved.

    This type of report will come at your university email:

    Your requisition to connect devices to the TUONET network have been updated.
    You can now properly connect your device to the TUONET network.

    Requisition confirmed by: Radomir Orkac
    Requisition detail #4228
    --------------------
    MAC address: 00:05:1c:1f:b7:a4
    Socket: Poruba dormitory -> A -> 10 -> KA1001 -> 3F10

    Connectivity will be implemented within one day.

    This e-mail is automatically generated by NetIS system, do not respond on it.

  3. The newly created registration or MAC address change will be performed within one day !!!

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  4. Make sure you entered the right MAC address.
    • Find your MAC address according to instructions finding MAC address.
      How to recognize what is cable connection.

      For example: in Windows 8 press WinKey+R and enter command cmd. Then enter command getmac /v same as in Windows 7.

      Command getmac /v at the command prompt in Windows 7.

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      Or enter command ipconfig /all at the command prompt.
      (In Windows 8 press WinKey+R and enter command cmd. Then enter commands as above.)

      cmd
        
       
    • You will find specified MAC address (for registration) here: https://netis.vsb.cz/ -  Registration of the dormitory computers
      REGISTRATION › DEVICE

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       Zjištění MAC adresy v systému NetIS
        
       
       
    • You can also change the MAC address by clicking on the link "MAC change" and enter a new MAC addres

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      zmena_mac
       
      Make sure that you entered the MAC address of Ethernet network card, not for example, MAC of wireless WiFi adapter.
       
  5. Check the TCP / IP protocol properties
    The IP address of the computer will be allocated from a DHCP server, it is necessary to choose in the Windows TCP / IP protocol properties Obtain IP address from the DHCP server automatically.
    Static IP addresses are not permissible !   
  6. Please verify that the involvement of network card is correct
    • network card LED must" flash", it means it has conncetion (link). If the other LED is blinking, there is communication between network card and an active element.

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      Signalizace spojení

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      Signalizace spojení 2
  7. Check the network cable
    • for outlet connections and network cards, use a direct cable (UTP cat 5e)
    • !!! try another direct cable, for example, from the roommate!!!
        
  8. Other common problems are described in FAQ - Computing at dormitory.