Open tickets

Last modified by Denisa Wernerová on 03.08.2023 13:55
  1. You can see your tickets when you click to Open tickets in main menu. Details of each ticket you can see, when you click to the name of ticket (Subject).

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  2. At ticket details is Status which ticket has
  • New - nobody takes care about ticket, owner is Nobody.
  • Open - ticket is openned by somebody.
  • Stalled - ticket has been stalled.
  • Resolved - ticket has been resolved.
  • Rejected - ticket has been rejected (unauthorized ticket, unsupported service etc.).Time stamps about Creation, Close and Update.
    Changes history in ticket - who, when, change description.

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