Attachment error message (printscreen) while adding ticket

Last modified by Denisa Wernerová on 03.08.2023 13:55

You can get printscreen with error message easily by this instructions

  1. You can capture window with error message as full screen by key button Prt Scr (it is mostly placed at upper right part next to keys Pause/Scroll lock and Num Lock/Cap Lock indicators) or as print of actual (active) window by combination keys ALT + Prt Scr.
  2. After that open eg. MS Paint

    Start → Programs → Accessories → MS Paint or press Winkey+R write into field mspaint and press Enter.
    Press Paste to insert printscreen.
    Press Paint and Save as.
    Choose file type, the best types are PNG, JPEG and GIF.
    Attachment size for insertion is limited to 3 megabytes!
    (BMP format is not applicable due to large size!)
    Enter name of file and press Save.

  3. Into the field Attach file by button Search append saved file with error message and after that enter ticket by button Create ticket.