Wiki source code of Nový požadavek - zadání
Last modified by Denisa Wernerová on 03.08.2023 13:55
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16.1 | 1 | 1. After [[login>>helpdesk.idesk-navod.prihlaseni.WebHome]] in main menu click on **New ticket**. |
| 2 | \\[[[[image:01.gif||alt="011.gif"]]>>attach:01.gif]] | ||
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16.1 | 4 | 1. Choose a queue (where you place your ticket) and click on queue name by mouse. |
| 5 | \\[[[[image:02.gif||alt="012.gif"]]>>attach:02.gif]] | ||
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7.1 | 6 | |
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16.1 | 7 | 1. Write name of your problem into field **Subject**. |
| 8 | If you have a picture with error message (see [[this>>helpdesk.idesk-navod.priloha-printscreen.WebHome]]), add it to ticket by button **Browse** into the field **Attach file**. | ||
| 9 | Describe the problem into the field **Describe the issue below**. | ||
| 10 | Carry out new ticket by button **Create ticket**. | ||
| 11 | \\[[[[image:03.gif||alt="013.gif"]]>>attach:03.gif]] | ||
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7.1 | 12 | |
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16.1 | 13 | 1. After ticket creation you can see details about the ticket. At **History** you can find who and when made changes in your ticket. |
| 14 | \\[[[[image:04.gif||alt="015.gif"]]>>attach:04.gif]] | ||
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7.1 | 15 | |
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16.1 | 16 | 1. Information about created ticket will be send automatically to your e-mail. |
| 17 | \\[[[[image:05.gif]]>>attach:05.gif]] | ||
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