Changes for page Nový požadavek - zadání
Last modified by Denisa Wernerová on 03.08.2023 13:55
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... ... @@ -1,22 +1,18 @@ 1 1 1. After [[login>>helpdesk.idesk-navod.prihlaseni.WebHome]] in main menu click on **New ticket**. 2 +\\[[[[image:01.gif||alt="011.gif"]]>>attach:01.gif]] 2 2 3 -[[[[image:01.gif||alt="011.gif" style="vertical-align: top;" width="680"]]>>attach:01.gif]] 4 - 5 5 1. Choose a queue (where you place your ticket) and click on queue name by mouse. 5 +\\[[[[image:02.gif||alt="012.gif"]]>>attach:02.gif]] 6 6 7 -[[[[image:02.gif||alt="012.gif" style="vertical-align: top;" width="680"]]>>attach:02.gif]] 8 - 9 9 1. Write name of your problem into field **Subject**. 10 10 If you have a picture with error message (see [[this>>helpdesk.idesk-navod.priloha-printscreen.WebHome]]), add it to ticket by button **Browse** into the field **Attach file**. 11 11 Describe the problem into the field **Describe the issue below**. 12 12 Carry out new ticket by button **Create ticket**. 11 +\\[[[[image:03.gif||alt="013.gif"]]>>attach:03.gif]] 13 13 14 -[[[[image:03.gif||alt="013.gif" style="vertical-align: top;" width="680"]]>>attach:03.gif]] 15 - 16 16 1. After ticket creation you can see details about the ticket. At **History** you can find who and when made changes in your ticket. 14 +\\[[[[image:04.gif||alt="015.gif"]]>>attach:04.gif]] 17 17 18 -[[[[image:04.gif||alt="015.gif" style="vertical-align: top;" width="680"]]>>attach:04.gif]] 19 - 20 20 1. Information about created ticket will be send automatically to your e-mail. 21 - 22 - [[[[image:05.gif||alt="018.gif" style="vertical-align: top;" width="420"]]>>attach:05.gif]]17 +\\[[[[image:05.gif]]>>attach:05.gif]] 18 +