Changes for page Nový požadavek - zadání

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• Page properties (2 modified, 0 added, 0 removed)

Details

Page properties

Author

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Content

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1		-1. After [[login>>helpdesk.idesk-navod.prihlaseni.WebHome]] in main menu click on **New ticket**.
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	1	+1. After [[login>>helpdesk.prihlaseni]] in main menu click on **New ticket**.
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	3	+[[[[image:011.gif||style="vertical-align: top;" width="680"]]>>attach:011.gif]]
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4	4	1. Choose a queue (where you place your ticket) and click on queue name by mouse.
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	7	+[[[[image:012.gif||style="vertical-align: top;" width="680"]]>>attach:012.gif]]
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7	7	1. Write name of your problem into field **Subject**.
8		-If you have a picture with error message (see [[this>>helpdesk.idesk-navod.priloha-printscreen.WebHome]]), add it to ticket by button **Browse** into the field **Attach file**.
9		-Describe the problem into the field **Describe the issue below**.
10		-Carry out new ticket by button **Create ticket**.
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	10	+ If you have a picture with error message (see [[this>>helpdesk.priloha-printscreen]]), add it to ticket by button **Browse** into the field **Attach file**.
	11	+ Describe the problem into the field **Describe the issue below**.
	12	+ Carry out new ticket by button **Create ticket**.
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	14	+[[[[image:013.gif||style="vertical-align: top;" width="680"]]>>attach:013.gif]]
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13	13	1. After ticket creation you can see details about the ticket. At **History** you can find who and when made changes in your ticket.
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	18	+[[[[image:015.gif||style="vertical-align: top;" width="680"]]>>attach:015.gif]]
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16	16	1. Information about created ticket will be send automatically to your e-mail.
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	22	+[[[[image:018.gif||style="vertical-align: top;" width="530"]]>>attach:018.gif]]