Last modified by Denisa Wernerová on 03.08.2023 13:55
From version 5.1
edited by Denisa Wernerová
on 29.08.2017 12:40
Change comment: Renamed back-links.
To version 1.2
edited by Denisa Wernerová
on 02.07.2015 09:23
Change comment: There is no comment for this version

Summary

Details

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Content
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1 -1. After [[login>>helpdesk.idesk-navod.prihlaseni.WebHome]] in main menu click on **New ticket**.
1 +1. After [[login>>helpdesk.prihlaseni]] in main menu click on **New ticket**.
2 2  
3 -[[[[image:01.gif||alt="011.gif" style="vertical-align: top;" width="680"]]>>attach:01.gif]]
3 +[[[[image:011.gif||style="vertical-align: top;" width="680"]]>>attach:011.gif]]
4 4  
5 5  1. Choose a queue (where you place your ticket) and click on queue name by mouse.
6 6  
7 -[[[[image:02.gif||alt="012.gif" style="vertical-align: top;" width="680"]]>>attach:02.gif]]
7 +[[[[image:012.gif||style="vertical-align: top;" width="680"]]>>attach:012.gif]]
8 8  
9 9  1. Write name of your problem into field **Subject**.
10 -If you have a picture with error message (see [[this>>helpdesk.idesk-navod.priloha-printscreen.WebHome]]), add it to ticket by button **Browse** into the field **Attach file**.
10 +If you have a picture with error message (see [[this>>helpdesk.priloha-printscreen]]), add it to ticket by button **Browse** into the field **Attach file**.
11 11  Describe the problem into the field **Describe the issue below**.
12 12  Carry out new ticket by button **Create ticket**.
13 13  
14 -[[[[image:03.gif||alt="013.gif" style="vertical-align: top;" width="680"]]>>attach:03.gif]]
14 +[[[[image:013.gif||style="vertical-align: top;" width="680"]]>>attach:013.gif]]
15 15  
16 16  1. After ticket creation you can see details about the ticket. At **History** you can find who and when made changes in your ticket.
17 17  
18 -[[[[image:04.gif||alt="015.gif" style="vertical-align: top;" width="680"]]>>attach:04.gif]]
18 +[[[[image:015.gif||style="vertical-align: top;" width="680"]]>>attach:015.gif]]
19 19  
20 20  1. Information about created ticket will be send automatically to your e-mail.
21 21  
22 -[[[[image:05.gif||alt="018.gif" style="vertical-align: top;" width="420"]]>>attach:05.gif]]
22 +[[[[image:018.gif||style="vertical-align: top;" width="530"]]>>attach:018.gif]]