Changes for page Nový požadavek - zadání
Last modified by Denisa Wernerová on 03.08.2023 13:55
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... ... @@ -1,22 +1,22 @@ 1 1 1. After [[login>>helpdesk.prihlaseni]] in main menu click on **New ticket**. 2 2 3 -[[[[image:01.gif|| alt="011.gif"style="vertical-align: top;" width="680"]]>>attach:01.gif]]3 +[[[[image:011.gif||style="vertical-align: top;" width="680"]]>>attach:011.gif]] 4 4 5 5 1. Choose a queue (where you place your ticket) and click on queue name by mouse. 6 6 7 -[[[[image:02.gif|| alt="012.gif"style="vertical-align: top;" width="680"]]>>attach:02.gif]]7 +[[[[image:012.gif||style="vertical-align: top;" width="680"]]>>attach:012.gif]] 8 8 9 9 1. Write name of your problem into field **Subject**. 10 -If you have a picture with error message (see [[this>>helpdesk.priloha-printscreen]]), add it to ticket by button **Browse** into the field **Attach file**. 11 -Describe the problem into the field **Describe the issue below**. 12 -Carry out new ticket by button **Create ticket**. 10 + If you have a picture with error message (see [[this>>helpdesk.priloha-printscreen]]), add it to ticket by button **Browse** into the field **Attach file**. 11 + Describe the problem into the field **Describe the issue below**. 12 + Carry out new ticket by button **Create ticket**. 13 13 14 -[[[[image:03.gif|| alt="013.gif"style="vertical-align: top;" width="680"]]>>attach:03.gif]]14 +[[[[image:013.gif||style="vertical-align: top;" width="680"]]>>attach:013.gif]] 15 15 16 16 1. After ticket creation you can see details about the ticket. At **History** you can find who and when made changes in your ticket. 17 17 18 -[[[[image:0 4.gif||alt="015.gif"style="vertical-align: top;" width="680"]]>>attach:04.gif]]18 +[[[[image:015.gif||style="vertical-align: top;" width="680"]]>>attach:015.gif]] 19 19 20 20 1. Information about created ticket will be send automatically to your e-mail. 21 21 22 -[[[[image:0 5.gif||alt="018.gif"style="vertical-align: top;" width="420"]]>>attach:05.gif]]22 +[[[[image:018.gif||style="vertical-align: top;" width="530"]]>>attach:018.gif]]