Changes for page Nový požadavek - zadání

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• Page properties (1 modified, 0 added, 0 removed)

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1		-1. After [[login>>helpdesk.prihlaseni]] in main menu click on **New ticket**.
	1	+1. After [[login>>helpdesk.idesk-navod.prihlaseni.WebHome]] in main menu click on **New ticket**.
	2	+\\[[[[image:01.gif||alt="011.gif"]]>>attach:01.gif]]
2	2
3		-[[[[image:011.gif||style="vertical-align: top;" width="680"]]>>attach:011.gif]]
4		-
5	5	1. Choose a queue (where you place your ticket) and click on queue name by mouse.
	5	+\\[[[[image:02.gif||alt="012.gif"]]>>attach:02.gif]]
6	6
7		-[[[[image:012.gif||style="vertical-align: top;" width="680"]]>>attach:012.gif]]
8		-
9	9	1. Write name of your problem into field **Subject**.
10		-If you have a picture with error message (see [[this>>helpdesk.priloha-printscreen]]), add it to ticket by button **Browse** into the field **Attach file**.
	8	+If you have a picture with error message (see [[this>>helpdesk.idesk-navod.priloha-printscreen.WebHome]]), add it to ticket by button **Browse** into the field **Attach file**.
11	11	Describe the problem into the field **Describe the issue below**.
12	12	Carry out new ticket by button **Create ticket**.
	11	+\\[[[[image:03.gif||alt="013.gif"]]>>attach:03.gif]]
13	13
14		-[[[[image:013.gif||style="vertical-align: top;" width="680"]]>>attach:013.gif]]
15		-
16	16	1. After ticket creation you can see details about the ticket. At **History** you can find who and when made changes in your ticket.
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17	17
18		-[[[[image:015.gif||style="vertical-align: top;" width="680"]]>>attach:015.gif]]
19		-
20	20	1. Information about created ticket will be send automatically to your e-mail.
21		-
22		-[[[[image:018.gif||style="vertical-align: top;" width="530"]]>>attach:018.gif]]
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	18	+