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Last modified by Martin Výlet on 03.08.2023 12:57
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Martin Výlet 13.1 1 In some cases it's suitable to send listings of these commands to technicians for better diagnosis:
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3 * ipconfig /all
4 * arp -a
5 * route print
Denisa Wernerová 9.4 6 * netsh lan show profiles
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Martin Výlet 13.1 8 1. Click on the **Search** icon and start typing "**cmd**". In the **Best Match** section, select the **Command Prompt** application.
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Martin Výlet 13.1 11 1. Type command **ipconfig /all**
12 Click on icon in the left upper corner and choose **Edit → Choose all**
13 Then click on the icon again and choose **Edit → Copy**
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Martin Výlet 13.1 16 1. Copied text enter (CTRL+V) to the notepad (**Start → All programs → Accessories → Notepad**) or application **Word, OpenOffice **and save the document.
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Martin Výlet 13.1 18 1. Type command **arp -a** and save the listing by same procedure as above..
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Martin Výlet 13.1 21 1. Type command **route print** and save the listing by same procedure as above.
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Martin Výlet 13.1 24 1. Type command **netsh lan show profiles** and save the listing by same procedure as above.
Denisa Wernerová 5.3 25
Martin Výlet 13.1 26 1. You can send the saved listings via web interface similarly to the screenshots see in [[Annex - slide of the screen (printscreen)>>helpdesk.idesk-navod.priloha-printscreen.WebHome]] or [[Adding the additional information to request>>helpdesk.idesk-navod.pridani-info.WebHome]].
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