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Last modified by Denisa Wernerová on 29.08.2017 12:43
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1 In some cases it's suitable to send listings of these commands to technicians for better diagnosis:
2
3 * ipconfig /all
4 * arp -a
5 * route print
6 * netsh lan show profiles
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8 1. Click on the **Search** icon and start typing "**cmd**". In the **Best Match** section, select the **Command Prompt** application.
9 \\[[[[image:prikazovy_radek_en.png||style="vertical-align:top"]]>>attach:prikazovy_radek_en.png]]
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11 1. Type command **ipconfig /all**
12 Click on icon in the left upper corner and choose **Edit → Choose all**
13 Then click on the icon again and choose **Edit → Copy**
14 \\[[[[image:02.png||alt="002.gif" style="vertical-align:top"]]>>attach:02.png]]
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16 1. Copied text enter (CTRL+V) to the notepad (**Start → All programs → Accessories → Notepad**) or application **Word, OpenOffice **and save the document.
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18 1. Type command **arp -a** and save the listing by same procedure as above..
19 \\[[[[image:03.gif||alt="003.gif" style="vertical-align:top"]]>>attach:03.gif]]
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21 1. Type command **route print** and save the listing by same procedure as above.
22 \\[[[[image:04.gif||alt="004.gif" style="vertical-align:top"]]>>attach:04.gif]]
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24 1. Type command **netsh lan show profiles** and save the listing by same procedure as above.
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26 1. You can send the saved listings via web interface similarly to the screenshots see in [[Annex - slide of the screen (printscreen)>>helpdesk.idesk-navod.priloha-printscreen.WebHome]] or [[Adding the additional information to request>>helpdesk.idesk-navod.pridani-info.WebHome]].