Last modified by sle0052 on 29.08.2017 12:41
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1 **a) **Directly **by link** at yout e-mail:
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3 1. Click on link for reopening and complain about your ticket.
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5 [[[[image:01.gif||alt="030.gif" style="vertical-align: top;" width="420"]]>>attach:01.gif]]
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7 **b) By web interface:**
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9 1. After processing, the request is moved from open to closed tickets. You can find it by clicking to **Closed tickets** at main menu.
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11 [[[[image:02.gif||alt="031.gif" style="vertical-align: top;" width="680"]]>>attach:02.gif]]
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13 1. If the status is changed to resolved and you want to complain, then click on the Reply link in message which informs you about ticket resolving.
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15 [[[[image:03.gif||alt="032.gif" style="vertical-align: top;" width="680"]]>>attach:03.gif]]
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17 1. Change the **status **to **Open**.
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19 [[[[image:04.gif||alt="033.gif" style="vertical-align: top;" width="680"]]>>attach:04.gif]]
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21 1. After changing the status to Open, type in the box, why you are complaining about and click **Submit.**
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23 [[[[image:05.gif||alt="034.gif.png" style="vertical-align: top;" width="680"]]>>attach:05.gif]]
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25 1. Ticket is moved to Open tickets and will be solved again.