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Last modified by sle0052 on 29.08.2017 12:41
From version 1.2
edited by Denisa Wernerová
on 02.07.2015 09:38
Change comment: There is no comment for this version
To version 1.3
edited by sle0052
on 10.08.2015 09:02
Change comment: There is no comment for this version

Summary

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1 -XWiki.wer022
1 +XWiki.sle0052
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2 2  
3 3  1. Click on link for reopening and complain about your ticket.
4 4  
5 -[[[[image:030.gif||style="vertical-align: top;" width="530"]]>>attach:030.gif]]
5 +[[[[image:01.gif||alt="030.gif" style="vertical-align: top;" width="420"]]>>attach:01.gif]]
6 6  
7 7  **b) By web interface:**
8 8  
9 9  1. After processing, the request is moved from open to closed tickets. You can find it by clicking to **Closed tickets** at main menu.
10 10  
11 -[[[[image:031.gif||style="vertical-align: top;" width="680"]]>>attach:031.gif]]
11 +[[[[image:02.gif||alt="031.gif" style="vertical-align: top;" width="680"]]>>attach:02.gif]]
12 12  
13 13  1. If the status is changed to resolved and you want to complain, then click on the Reply link in message which informs you about ticket resolving.
14 14  
15 -[[(% class="wikiattachmentlink wikiattachmentlink wikiattachmentlink wikiattachmentlink" %)[[image:032.gif||style="vertical-align: top;" width="680"]]>>attach:032.gif]](%%)
15 +[[[[image:03.gif||alt="032.gif" style="vertical-align: top;" width="680"]]>>attach:03.gif]]
16 16  
17 17  1. Change the **status **to **Open**.
18 18  
19 -[[[[image:033.gif||style="vertical-align: top;" width="680"]]>>attach:033.gif]]
19 +[[[[image:04.gif||alt="033.gif" style="vertical-align: top;" width="680"]]>>attach:04.gif]]
20 20  
21 21  1. After changing the status to Open, type in the box, why you are complaining about and click **Submit.**
22 22  
23 -[[[[image:034.gif.png||style="vertical-align: top;" width="680"]]>>attach:034.gif.png]]
23 +[[[[image:05.gif||alt="034.gif.png" style="vertical-align: top;" width="680"]]>>attach:05.gif]]
24 24  
25 25  1. Ticket is moved to Open tickets and will be solved again.