Changes for page Uzavřené požadavky - reklamace

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1		-**a) **Directly by link at yout e-mail:
	1	+**a) **Directly **by link** at yout e-mail:
2	2
3	3	1. Click on link for reopening and complain about your ticket.
4	4
5		-[[[[image:030.gif||style="vertical-align: top;" width="530"]]>>attach:030.gif]]
	5	+[[[[image:01.gif||alt="030.gif" style="vertical-align: top;" width="420"]]>>attach:01.gif]]
6	6
7		-**b) **By web interface:
	7	+**b) By web interface:**
8	8
9	9	1. After processing, the request is moved from open to closed tickets. You can find it by clicking to **Closed tickets** at main menu.
10	10
11		-[[[[image:031.gif||style="vertical-align: top;" width="680"]]>>attach:031.gif]]
	11	+[[[[image:02.gif||alt="031.gif" style="vertical-align: top;" width="680"]]>>attach:02.gif]]
12	12
13	13	1. If the status is changed to resolved and you want to complain, then click on the Reply link in message which informs you about ticket resolving.
14	14
15		-[[(% class="wikiattachmentlink wikiattachmentlink wikiattachmentlink" %)[[image:032.gif||style="vertical-align: top;" width="680"]]>>attach:032.gif]](%%)
	15	+[[[[image:03.gif||alt="032.gif" style="vertical-align: top;" width="680"]]>>attach:03.gif]]
16	16
17		-1. Change the //status// to **Open**.
	17	+1. Change the **status **to **Open**.
18	18
19		-[[[[image:033.gif||style="vertical-align: top;" width="680"]]>>attach:033.gif]]
	19	+[[[[image:04.gif||alt="033.gif" style="vertical-align: top;" width="680"]]>>attach:04.gif]]
20	20
21	21	1. After changing the status to Open, type in the box, why you are complaining about and click **Submit.**
22	22
23		-[[[[image:034.gif.png||style="vertical-align: top;" width="680"]]>>attach:034.gif.png]]
	23	+[[[[image:05.gif||alt="034.gif.png" style="vertical-align: top;" width="680"]]>>attach:05.gif]]
24	24
25	25	1. Ticket is moved to Open tickets and will be solved again.