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Closed tickets - complain about your closed ticket

Last modified by sle0052 on 29.08.2017 12:41

a) Directly by link at yout e-mail:

  1. Click on link for reopening and complain about your ticket.

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b) By web interface:

  1. After processing, the request is moved from open to closed tickets. You can find it by clicking to Closed tickets at main menu.

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  2. If the status is changed to resolved and you want to complain, then click on the Reply link in message which informs you about ticket resolving.

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  3. Change the status to Open.

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  4. After changing the status to Open, type in the box, why you are complaining about and click Submit.

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  5. Ticket is moved to Open tickets and will be solved again.