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Last modified by Denisa Wernerová on 03.08.2023 13:55
From version 3.1
edited by Denisa Wernerová
on 03.08.2023 13:55
Change comment: Imported from XAR
To version 1.5
edited by Denisa Wernerová
on 22.10.2015 12:10
Change comment: There is no comment for this version

Summary

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2 2  
3 3  1. You can capture window with error message as full screen by key button **Prt Scr** (it is mostly placed at upper right part next to keys Pause/Scroll lock and Num Lock/Cap Lock indicators) or as print of actual (active) window by combination keys **ALT + Prt Scr**.
4 4  
5 -1. After that open eg. **MS Paint**
6 -\\**Windows**:
7 -**Start → Programs → Accessories → MS Paint** or press **Winkey+R** **→** write into field **mspaint** and press **Enter**.
5 +1. After that open eg. **MS Paint**
6 +\\**Windows 7**:
7 + **Start → Programs → Accessories → MS Paint** or press **Start →** write into field search **mspaint** and press **Enter**.
8 8  Press **Paste **to insert printscreen.
9 9  Press **Paint **and **Save as**.
10 10  Choose file type, the best types are **PNG**,** JPEG **and **GIF**.
11 -**Attachment size for insertion is limited to 3 megabytes!**
12 -(% style="color:#ff0000" %)(BMP format is not applicable due to large size!)(%%)
11 + **Attachment size for insertion is limited to 3 megabytes!**
12 + (% style="color: rgb(255, 0, 0);" %)(BMP format is not applicable due to large size!)(%%)
13 13  Enter name of file and press **Save**.
14 -\\[[[[image:101.gif||style="vertical-align:top"]]>>attach:101.gif]]
15 15  
15 +[[[[image:101.gif||style="vertical-align: top;" width="680"]]>>attach:101.gif]]
16 +
16 16  1. Into the field** Attach file** by button **Search** append saved file with error message and after that enter ticket by button **Create ticket**.
17 -\\[[[[image:01.gif||alt="013.gif" style="vertical-align:top"]]>>attach:01.gif]]
18 +
19 +[[[[image:01.gif||alt="013.gif" style="vertical-align: top;" width="680"]]>>attach:01.gif]]