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Last modified by Denisa Wernerová on 03.08.2023 13:55
From version 2.1
edited by Denisa Wernerová
on 29.08.2017 12:40
Change comment: Copied from xwiki:helpdesk.priloha-printscreen
To version 1.3
edited by Denisa Wernerová
on 02.07.2015 09:29
Change comment: There is no comment for this version

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3 3  1. You can capture window with error message as full screen by key button **Prt Scr** (it is mostly placed at upper right part next to keys Pause/Scroll lock and Num Lock/Cap Lock indicators) or as print of actual (active) window by combination keys **ALT + Prt Scr**.
4 4  
5 5  1. After that open eg. **MS Paint**
6 -\\**Windows**:
7 - **Start → Programs → Accessories → MS Paint** or press **Winkey+R** **→** write into field **mspaint** and press **Enter**.
6 +\\**Windows 7**:
7 + **Start → Programs → Accessories → MS Paint** or press **Start →** write into field search **mspaint** and press **Enter**.
8 8  Press **Paste **to insert printscreen.
9 9  Press **Paint **and **Save as**.
10 10  Choose file type, the best types are **PNG**,** JPEG **and **GIF**.
... ... @@ -14,6 +14,17 @@
14 14  
15 15  [[[[image:101.gif||style="vertical-align: top;" width="680"]]>>attach:101.gif]]
16 16  
17 +**Windows Vista:**
18 +**Start → Programs → Accessories → MS Paint** or press **Start →** write into field search(Vista): **mspaint** and press **Enter**.
19 +At opened mspaint click to menu **Edit **and choose **Paste**.
20 +Inserted picture save by clicking to **File **and choose **Save as...**
21 +Enter name of file, choose file type, the best types are **PNG**,** JPEG **and **GIF**.
22 + **Attachment size for insertion is limited to 3 megabytes!**
23 + (% style="color: rgb(255, 0, 0);" %)(BMP format is not applicable due to large size!)(%%)
24 +Choose eg. Windows desktop.
25 +
26 +[[[[image:100.gif||style="vertical-align: top;" width="680"]]>>attach:100.gif]]
27 +
17 17  1. Into the field** Attach file** by button **Search** append saved file with error message and after that enter ticket by button **Create ticket**.
18 18  
19 -[[[[image:01.gif||alt="013.gif" style="vertical-align: top;" width="680"]]>>attach:01.gif]]
30 +[[[[image:013.gif||style="vertical-align: top;" width="680"]]>>attach:013.gif]]