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Last modified by Denisa Wernerová on 03.08.2023 13:55
From version 1.4
edited by sle0052
on 10.08.2015 08:35
Change comment: There is no comment for this version
To version 2.1
edited by Denisa Wernerová
on 29.08.2017 12:40
Change comment: Copied from xwiki:helpdesk.priloha-printscreen

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1 -XWiki.sle0052
1 +XWiki.wer022
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3 3  1. You can capture window with error message as full screen by key button **Prt Scr** (it is mostly placed at upper right part next to keys Pause/Scroll lock and Num Lock/Cap Lock indicators) or as print of actual (active) window by combination keys **ALT + Prt Scr**.
4 4  
5 5  1. After that open eg. **MS Paint**
6 -\\**Windows 7**:
7 - **Start → Programs → Accessories → MS Paint** or press **Start →** write into field search **mspaint** and press **Enter**.
6 +\\**Windows**:
7 + **Start → Programs → Accessories → MS Paint** or press **Winkey+R** **→** write into field **mspaint** and press **Enter**.
8 8  Press **Paste **to insert printscreen.
9 9  Press **Paint **and **Save as**.
10 10  Choose file type, the best types are **PNG**,** JPEG **and **GIF**.
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14 14  
15 15  [[[[image:101.gif||style="vertical-align: top;" width="680"]]>>attach:101.gif]]
16 16  
17 -**Windows Vista:**
18 -**Start → Programs → Accessories → MS Paint** or press **Start →** write into field search(Vista): **mspaint** and press **Enter**.
19 -At opened mspaint click to menu **Edit **and choose **Paste**.
20 -Inserted picture save by clicking to **File **and choose **Save as...**
21 -Enter name of file, choose file type, the best types are **PNG**,** JPEG **and **GIF**.
22 - **Attachment size for insertion is limited to 3 megabytes!**
23 - (% style="color: rgb(255, 0, 0);" %)(BMP format is not applicable due to large size!)(%%)
24 -Choose eg. Windows desktop.
25 -
26 -[[[[image:100.gif||style="vertical-align: top;" width="680"]]>>attach:100.gif]]
27 -
28 28  1. Into the field** Attach file** by button **Search** append saved file with error message and after that enter ticket by button **Create ticket**.
29 29  
30 30  [[[[image:01.gif||alt="013.gif" style="vertical-align: top;" width="680"]]>>attach:01.gif]]