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Last modified by Denisa Wernerová on 03.08.2023 13:55
From version 1.4
edited by sle0052
on 10.08.2015 08:35
Change comment: There is no comment for this version
To version 1.2
edited by sle0052
on 25.06.2015 11:05
Change comment: There is no comment for this version

Summary

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3 3  1. You can capture window with error message as full screen by key button **Prt Scr** (it is mostly placed at upper right part next to keys Pause/Scroll lock and Num Lock/Cap Lock indicators) or as print of actual (active) window by combination keys **ALT + Prt Scr**.
4 4  
5 5  1. After that open eg. **MS Paint**
6 -\\**Windows 7**:
7 - **Start → Programs → Accessories → MS Paint** or press **Start →** write into field search **mspaint** and press **Enter**.
8 -Press **Paste **to insert printscreen.
9 -Press **Paint **and **Save as**.
10 -Choose file type, the best types are **PNG**,** JPEG **and **GIF**.
6 +\\**Windows 7**
7 + //Start //→ //Programs //→ //Accessories //→ //MS Paint// or press //Start //→ write into field //search// **mspaint** and press //Enter//.
8 + Press //Paste// to insert printscreen.
9 + Press //Paint// and //Save as//.
10 + Choose file type, the best types are **PNG**,** JPEG **and **GIF**.
11 11   **Attachment size for insertion is limited to 3 megabytes!**
12 12   (% style="color: rgb(255, 0, 0);" %)(BMP format is not applicable due to large size!)(%%)
13 -Enter name of file and press **Save**.
13 + Enter name of file and press //Save//.
14 14  
15 15  [[[[image:101.gif||style="vertical-align: top;" width="680"]]>>attach:101.gif]]
16 16  
17 -**Windows Vista:**
18 -**Start → Programs → Accessories → MS Paint** or press **Start →** write into field search(Vista): **mspaint** and press **Enter**.
19 -At opened mspaint click to menu **Edit **and choose **Paste**.
20 -Inserted picture save by clicking to **File **and choose **Save as...**
21 -Enter name of file, choose file type, the best types are **PNG**,** JPEG **and **GIF**.
17 +**Windows Vista/XP**
18 +//Start →// //Programs //→ //Accessories //→ //MS Paint// or press //Start → //write into field //search//(Vista)///run//(XP): **mspaint** and press //Enter//.
19 + At opened mspaint click to menu Edit// //and choose Paste.
20 + Inserted picture save by clicking to //File// and choose //Save as...//
21 + Enter name of file, choose file type, the best types are **PNG**,** JPEG **and **GIF**.
22 22   **Attachment size for insertion is limited to 3 megabytes!**
23 23   (% style="color: rgb(255, 0, 0);" %)(BMP format is not applicable due to large size!)(%%)
24 -Choose eg. Windows desktop.
24 + Choose eg. //Windows desktop//.
25 25  
26 26  [[[[image:100.gif||style="vertical-align: top;" width="680"]]>>attach:100.gif]]
27 27  
28 28  1. Into the field** Attach file** by button **Search** append saved file with error message and after that enter ticket by button **Create ticket**.
29 29  
30 -[[[[image:01.gif||alt="013.gif" style="vertical-align: top;" width="680"]]>>attach:01.gif]]
30 +[[[[image:013.gif||style="vertical-align: top;" width="680"]]>>attach:013.gif]]